| Splash never finishes | Wait for the timeout (~8s); if the window stays blank, reinstall or contact support with your OS version |
| Cannot connect to PostgreSQL / MySQL | Confirm Pro is active; check host, port, SSL, and firewall; use Test connection in Get data |
| Import blocked for row count | Free plan caps at 50k rows — activate Pro or filter the file before import |
| PDF export blocked | Pro feature — see Licensing |
| Plugin install blocked | Pro feature; ensure the package is signed |
| Chart shows placeholder for a plugin | Install/enable the missing plugin; data is not lost |
| Recovery prompt after crash | Restore autosave if you want the last recovered state; otherwise discard and open your last saved .asbx |
| Updates never appear | Check network access to the update host, or install the next build from IT |
| Snowflake / BigQuery / etc. greyed out | Not shipped yet — use CSV/Excel or PostgreSQL/MySQL |